Category: Book Reviews

After I read “The Fred Factor” by Mark Sanborn I was inspired to read his second book (See my review at The Fred Factor).  This second book revisits the themes of the first book in the context of our new economy and the concomitant challenges being introduced to the work place.
Fred 2.0

The Fred Factor by Mark Sanborn is based on the author’s observations of the work habits of his very memorable postal carrier, Fred Shea. The author was intrigued by the quality of customer service that Fred extended to all the customers on his route despite the constraints of his role as a member of the US Postal Service. Mr. Sanborn’s observations led him to write this book as a guide for both employees and organizations to improve their level of involvement and accomplishment in every aspect of their work.
The Fred Factor

The below Power Point is my review of the “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” by Gene Kim, Kevi Behr and George Spafford. The book is a fictional account as experienced by Bill Palmer. The Company, Parts Unlimited, is facing challenges, both external and internal. On a Tuesday morning, Bill is called into the CEOs office and informed that the executive hierarchy of the IT department have decided to “pursue other opportunities” and that he is the new VP of IT.
Phoenix Project DevOps